Thank you for shopping at EEGGSHELLPLUG. We want you to be completely satisfied with your purchase. Please read our policy regarding damaged items and returns carefully.
1. 14-Day Return Window for Damaged Goods
If your product arrives damaged, defective, or incorrect, you are entitled to a replacement or a full refund within 14 days of receiving your delivery.
2. How to Report a Damaged Item
To initiate a return or claim for a damaged product, please follow these steps:
Contact us: Send an email to hello@eggshellplug.eu within 14 days of delivery.
Provide details: Include your order number, a brief description of the issue, and clear photographic evidence of the damaged item and its packaging.
3. Resolution & Refunds
Once we review and confirm the damage, we will offer you one of the following solutions:
- Replacement: We will ship a brand-new item to you at no additional cost.
- Full Refund: We will refund the full purchase price (including original shipping costs) to your original payment method.